Privacy Policy
Effective date: 30 May 2026. This policy explains how aussieluckyreels.com (“we”, “us”) handles personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1) What we collect
- Account & profile data: name, email, username, age/eligibility confirmations, preferences, login/security details.
- Payment-related data (if applicable): transaction status, timestamps, and limited payment tokens/receipt data (we do not store full card numbers if processed by a provider).
- Support & communications: messages, attachments, call records/notes, and verification details.
- Device/usage data: IP address, device identifiers, browser/app info, pages viewed, approximate location, crash logs, and performance data.
- Cookies & ad/analytics identifiers: cookie IDs, pixel tags, SDK identifiers, and similar technologies used for analytics, fraud prevention, and advertising measurement.
2) How we collect it
We collect information you provide directly, automatically via our site/app and cookies, and from service providers (e.g., analytics, fraud and payment processors) where permitted by law.
3) How we use information
- Provide, operate, and personalise our services and features.
- Verify identity/eligibility, maintain accounts, and prevent fraud or misuse.
- Process transactions and deliver customer support.
- Analytics, debugging, security monitoring, and service improvement.
- Marketing and advertising measurement (where required, based on consent or opt-out choices).
- Comply with legal obligations and enforce our terms.
4) Disclosure to others
We may disclose personal information to trusted providers that help us run our services (hosting, analytics, customer support, fraud prevention, payments, email delivery, advertising measurement). We may also disclose information where required or authorised by law, or in connection with a business restructure or sale.
5) Cookies, analytics & advertising controls
You can manage cookies in your browser settings and, where available, use our consent/marketing controls. Disabling cookies may affect site functionality. Some advertising identifiers are managed at the device level (e.g., mobile OS ad settings).
6) Security, storage & retention
We use reasonable safeguards (access controls, encryption in transit where available, monitoring) to protect information. We keep personal information only as long as needed for the purposes above, unless longer retention is required or permitted by law, then securely delete or de-identify it.
7) Overseas disclosures
Our providers may store or process data outside Australia. Where applicable, we take reasonable steps to ensure overseas recipients handle personal information in a way consistent with the APPs (e.g., contractual safeguards and due diligence).
8) Access, correction & complaints
You may request access to, or correction of, your personal information by contacting us. If you think we have breached the APPs, contact us so we can investigate. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9) Children
Our services are not intended for children. If you believe a child has provided personal information, contact us so we can take appropriate steps.
10) Changes
We may update this policy from time to time. The latest version will be posted on this page with a new effective date.